This privacy notice (“Privacy Notice”) explains how ADT-Healthcare Ltd (trading as Rehab 4 Addiction) processes personal data in connection with the use of our website at https://www.rehab4addiction.co.uk/ and (our “Website”) and the provision of our products and services, including those that we make available or promote via our Website (our “Products and Services”).
ADT-Healthcare Ltd (referred to as “we”, “us” or “our” in this Privacy Notice) is the controller of personal data for the activities described in this Privacy Notice.
Our full details and contact information are:
We may process the following categories of personal data:
Most of the data that we collect is provided directly to us, for example when you or someone else on your behalf contacts us via our Website or by email or telephone.
We may also automatically collect certain data through our Website using cookies and similar technologies. Please see our cookie policy for more details about this.
We may receive data from third parties such as analytics providers and providers of technical, payment and delivery services.
We may also receive data from publicly available sources such as Companies House, your website and the Electoral Register based inside the EU.
In summary, we process personal data:
Full information about the purposes for which we process personal data, and the lawful basis we rely on (as well as the condition where we process special category data), are set out in the table below:
| Purpose and Personal Data Processed | Description | Lawful Basis / Condition |
|---|---|---|
| Delivery of our Website Technical Data |
To provide our Website to you, including ensuring that we are showing you the correct notices and information. | Legitimate interests – to provide our Website |
| Support, maintenance and security Technical Data Enquiry Data |
(1)To administer and protect our Website (including troubleshooting, fixing errors, analysis, testing, system maintenance, support, and security, including for fraud monitoring and prevention) and (2) To respond to user enquiries/offer support to users about use of our Website. We may use your information to respond to your enquiries and solve any potential issues you might have with the use of our Website. | Legitimate interests – to run our business and to protect us and our users from harm. Compliance with a legal obligation. |
| Website development and improvement Usage Data Technical Data |
To develop and improve our Website, including content that we make available, through insight and analysis that we carry out in relation to the use of our Website as described in the Insight and analysis section below. | Legitimate interests – to improve and enhance our Website |
| Website insight and analysis Technical Data Usage Data |
To carry out insight and analytics, in relation to our Website, including counting user visits and generating insights about browsing habits so that we can understand what content and features of our Website are most popular. | Legitimate interests – to learn more about use of our Website and to support the improvement of our Website |
| Purpose and Personal Data Processed | Description | Lawful Basis / Condition |
|---|---|---|
| Receiving and handling Enquiries about our Products and Services Enquiry Data |
To receive and deal with any enquiry that you make (or that has been made by someone on your behalf) and to provide suitable treatment options, including those that are offered by thrid party private rehab clinics and those offered by the NHS. | (1) Consent – when you contact us about yourself, we rely on your consent, including your explicit consent to process special category data. (2) Legitimate interest – when someone else has contacted us on your behalf it is in our and your legitimate interests to process your personal data, and there is a substantial public interest in our processing of special category data. |
| To refer enquiries to third party private rehab clinics Enquiry Data |
Where we determine that treatment options offered by third party rehab clinics are suitable for you, with your permission (or the permission of someone else who has contacted us on your behalf) we will share your personal data with up to three third party rehab clinics that are in our referral network. | (1) Consent – when you have authorised us to share information about yourself, we rely on your consent, including your explicit consent to share information that is special category data. (2) Legitimate interest – when someone else has authorised us to share information they have provided on your behalf, it is in our and your legitimate interests to share your personal data, and there is a substantial public interest in doing so where that information is special category data. |
| Supply of our Products and Services (1)Customer Data (2) Marketing and Service (3) Communication Data |
(1) To register you as a customer. (2) To process and deliver your order for our Products and Services, including to manage and collect any fees or charges from you (or your organisation). (3) To maintain our customer databases. (4) To keep a record of transactions for our Products and Services. | (1) Performance of a contract. (2) Legitimate interests – to provide the Products and Services in an effective, safe and efficient way, and to exercise our rights in relation to transactions, including to receive payment of monies owed to us. (3) Compliance with a legal obligation. |
| Purpose and Personal Data Processed | Description | Lawful Basis |
|---|---|---|
| Customer services and general enquiries Enquiry Data Customer Data Marketing and Service Communication Data |
To manage and respond to any general enquiry (other than an enquiry about potential treatment options) that you submit to us. | Legitimate interests – to help with your enquiry, provide a good standard of service and improve our customer services. |
| Survey and feedback Customer Data Marketing and Service Communication Data |
To help us to monitor and improve our Website and Products and Services, to assist with the selection of future product and service lines, and to train our personnel, we may carry out surveys or ask you for feedback. | Legitimate interests – to improve our Website and our Products and Services and provide them in an effective way. |
| Managing our relationship with you or the organisation you work for Marketing and Service Communication Data |
To manage our relationship with you or the organisation you work for (where your organisation is a supplier to us) and to contact our suppliers about goods or services that we have purchased or may purchase from them. | Legitimate interests – to effectively manage our supply chains. |
| Public Relations and Media Marketing and Service Communication Data |
(1) To respond to media enquiries and requests (including interview requests, requests for comment, and requests for information) that we receive, or address reports in the media that concern us, we may process personal data relating to journalists, reporters and other media professionals. (2) We may also send these persons corporate communications and other information by email for media and public relations purposes. | (1) Legitimate interests – to ensure that our business is fairly and accurately represented in the media. (2) Legitimate interests – to provide the right information to those who request it or otherwise have an interest in receiving it. |
| Purpose and Personal Data Processed | Description | Lawful Basis |
|---|---|---|
| Marketing communications Marketing and Service Communication Data |
To promote our Website, our Products and Services, or to otherwise promote our business, via email, telephone or post. | (1) Consent (where marketing via email). (2) Legitimate interests (where marketing via telephone and post) – to grow our business. (3) You can unsubscribe from our email marketing by clicking the ‘unsubscribe’ link in our emails. You can also ask us to stop using your personal data for our direct marketing activities by contacting us using the contact details set out at the beginning of this Privacy Notice. |
| Link building/advertising requests Marketing and Service Communication Data |
From time to time, we may email websites to request advertising or link opportunities/link partnerships. | Legitimate interests – to effectively promote our business |
| Prize draws, prize competitions and other promotions Marketing and Service Communication Data |
To administer prize draws, prize competitions and other promotions that we run. Please note that our prize draws, prize competitions and other promotions are subject to separate terms and conditions and further information about how we use your personal data may be provided when you enter. | (1) Performance of a contract (e.g. the promotion terms and conditions). (2) Legitimate interests – to administer our promotion fairly and effectively and to comply with self-regulatory codes governing the operation of promotions. |
| Purpose and Personal Data Processed | Description | Lawful Basis |
|---|---|---|
| Business administration and legal compliance Enquiry Data Customer Data Usage Data Technical Data Marketing and Service Communication Data |
(1) To comply with our legal obligations. (2) To keep appropriate records. (3) To enforce our legal rights or defend against potential legal claims. (4) To protect the rights of third parties. (5) To facilitate a business transition such as a merger, reorganisation, acquisition by another company, or sale of any of our assets. | (1) Legitimate interests – to operate our business effectively. (2) Compliance with a legal obligation. |
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to fulfil any obligations that we owe to you, and we may not be able to enter into or perform a contract with you.
This may apply where you do not provide personal data that we need to provide our Products and Service. In these circumstances, we may have to cancel the provision of the relevant Products and Services to you.
We only share personal data with third parties when we are legally permitted to do so.
The circumstances where we may typically share personal data are set out below, though there may be other circumstances where we need to share personal data that are not set out below:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
If any personal data is only useful for a short period, we will not retain it for longer than the period for which it is used by us. This applies in particular where we receive an enquiry but we do not make a referral to a third party rehab clinic – in this case we immediately delete the personal data that we received.
For tax purposes the law requires us to keep basic information about our customers (including contact, identity, and certain financial and transaction data) for six years after they stop being customers.
In some circumstances, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You have the following rights in relation to your personal data:
Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
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